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Profile;

Technical Services engineer with ten years of experience working in help desk situations. extremely skilled in system analysis, diagnostics, troubleshooting, and dispute resolution. has superior organizing and problem-solving abilities.

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Education History:                                                                                                                                    

Bachelor of M.I.S From Madina Higher Institute For Engineering and Technology.   (2010).

Studying Mini-MBA - Udemy (  ).

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Experience;

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Technical Services Senior Specialist at N.T.R.C The British University in Egypt- BUE                              july 2019 - Present

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- Established the ticketing system for the center.
. Being an interface between the clients from inside and outside the BUE and the Centre researchers and operators.
. Following up the services ticketing system on a daily basis.
. Responsible for communicating with some suppliers that we deal regularly with.
. Creating databases of all the services, training, and all events taking place in the Centre.
.  Design and regular updates of the website. 

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Media office manager assistant at  El-Nasr Housing & Development (Ministry of Public Sector)                           2017-2019

 

- Gained extensive knowledge in data entry, analysis and reporting.

- Prepare reports٫ letters٫ and other paperwork.

- Revision and proofreading of contracts and agreements.

- Creation and monitoring of media schedules.

- Ensure smooth and accurate billing procedures.

- Conduct research to collect useful media data.

- Work on building strong relationships with media outlets٫ including resolving any issues that may arise.

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Operation Manager at  EnviGlobe                                                                                                                           2014-2017

- Supports Enviglobe staff in all administrative affairs to help them maximize their productivity.
- Ensures Enviglobe website is up to date with upcoming events & news by gathering data periodically from staff.
- Contributes to hiring vacant positions as per managers’ request such as, posting ads.
- Receiving & filtering CVs, organizing appointments, etc…
- Manages office budgets in order to ensure efficiency and availability of all tools and necessary resources requested by staff.
- Ensures personnel files are up to date and secure in case of any audits.

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Operation Coordinator at  Life Support Training Centre.                                                                                        2011-2014

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- Supervision the quality of the job, instruments inventory.

- Representing the general manager in case of his not existence.

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Courses and certificates and personal skills;

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- Rescue Diver Certified by PADI: Professional Association of Diving Instructors.

- Primary Care (CPR) and Secondary Care (First Aid) Certified by PADI: Professional Association of Diving Instructors.

- Risk Assessment & Risk Management, by PTD.

- Communication Skills, by PTD.

- Web designer & social media creator.

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