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Education History:                                                                                                                                    

BSc, I.S, Computer and Information Systems - 2010 

Madina Higher Institute for Engineering and Technology

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Experience;

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Technical Services Senior Specialist at N.T.R.C The British University in Egypt.                                            2019 - Present

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- Established the ticketing system for the center.
. Being an interface between the clients from inside and outside the BUE and the Centre researchers and operators.
. Following up the services ticketing system on a daily basis.
. Responsible for communicating with some suppliers that we deal regularly with.
. Creating databases of all the services, training, and all events taking place in the Centre.
.  Design and regular updates of the website. 

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Media offices deputy head at  El-Nasr Housing & Development.                                                                          2017-2019

 

-Assist in planning and executing media strategies and communication plans.
-Draft, review, and edit press releases, speeches, and official statements.
-Monitor news coverage, prepare daily media reports, and highlight key issues.
-Coordinate with journalists, media outlets, and stakeholders to ensure accurate coverage.
-Manage social media content scheduling, posting, and engagement tracking.
-Supervise the media office team, ensuring tasks are delivered on time and up to standard.
-Support in organizing press conferences, interviews, and official events.
-Review and approve content before publication to ensure alignment with messaging.

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Operation Manager at  EnviGlobe                                                                                                                           2014-2017

-Oversee day-to-day operations to ensure compliance with environmental standards and regulations.
-Monitor project activities.
-Coordinate with field teams to ensure safe and efficient execution of environmental projects.
-Review and approve operational reports, safety logs, and compliance checklists.
-Allocate resources effectively to meet project deadlines and client requirements.
-Liaise with government agencies, regulatory bodies, and stakeholders on environmental matters.
-Implement and monitor health, safety, and environmental procedures.
-Track operational performance using KPIs and prepare daily/weekly reports.
-Support training and development programs for staff to ensure best practices in environmental operations.

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I.S Operation Coordinator at  Life Support Training Centre.                                                                                    2011-2014

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-Monitor IT systems and infrastructure to ensure smooth daily operations.
-Maintenance, upgrades, and system backups.
-Track and manage service requests and incidents through the ticketing system.
-Communicate with vendors and service providers regarding IT-related issues.
-Ensure compliance with IT policies, security standards, and data protection procedures.
-Support users by coordinating troubleshooting activities and ensuring timely resolution.
-Maintain documentation for IT processes, system changes, and support activities.

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Courses and certificates and personal skills;

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- Rescue Diver Certified by PADI: Professional Association of Diving Instructors.

- Primary Care (CPR) and Secondary Care (First Aid) Certified by PADI: Professional Association of Diving Instructors.

- Risk Assessment & Risk Management, by PTD.

- Communication Skills, by PTD.

- Web designer & social media creator.

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