· All applicants must confirm their scheduled measurement appointment by replying to the appointment email. · If confirmation is not received within two working days, the appointment will be automatically cancelled.

· Requests to change the appointment date must be sent via email at least two working days in advance. · Failure to reschedule within the allowed time frame will result in loss of the appointment and no refund eligibility.

· In the case of an emergency, a refund may be requested within one month of the appointment date. · All refund requests are subject to review and approval. - If you wish to cancel any service, please inform us at least two working days in advance, and any remaining balance must be used within the same fiscal year.

· Applicants must arrive on time for their scheduled appointment. · A delay of more than 10 minutes will result in cancellation of the time slot. A new application will be required to book another appointment.

· Appointments are scheduled separately for each laboratory, depending on lab availability and workload. · Applicants will receive individual appointment notifications for each laboratory requested.

· All applicants must submit the required documents along with the application form. Documentation requirements based on applicant type: · Master’s or PhD students: Please provide a signed letter confirming your enrollment for the academic year 2025–2026. · Academic staff: Submit a valid university ID confirming your status for the academic year 2025–2026. · Undergraduate students: Provide a valid university ID for the academic year 2025–2026 as proof of enrollment.

· The application form must be submitted as a PDF file not exceeding 2 MB. · Word documents or other formats will not be accepted. · A separate application form must be submitted for each laboratory, including complete information (sample types, chemical composition, etc.).

· Kindly review your application carefully to avoid any delays. · It is mandatory to fill in all fields under "Sample Type". Incomplete applications will be disregarded. · The measurement appointment for all instruments will be scheduled within 7 working days from the date of payment confirmation, for sample delivery only. · The exact measurement time will be set by the lab operator according to the lab’s timetable — except for SEM measurements, which will be conducted on the same day as your appointment.

Please clearly state the purpose of your request in the designated section of the application: · For Research Purposes: Indicate that your request is for research and include the name of your Faculty or Research Centre. · For Industrial Collaboration: Clearly mention that your request is for industrial collaboration and include the name of your Industrial Partner.

If you have specific measurement conditions or requirements, please state them clearly in the “Extra Information” section of the application form.